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Order FAQs

Where can I find information about the status of my Alula order?

Why do I have multiple tracking numbers?

Where does Alula ship?

What is the cost of shipping?

Do you offer expedited shipping?

What is your return and refund policy?

What is your exchange policy?

Are any Alula products covered by health insurance?

What if my item arrives damaged?

What should I do if my order hasn't arrived?

Do you offer gift wrapping?

Do you offer Alula gift cards?

What if I have other questions?